our commitment to care

Your Experience Matters to Us

How’s your child’s stay?

Is your child getting the care they need?

Are their doctors and nurses listening and responding to your questions or requests?



Our goal is to provide the best quality care. To do that, we need feedback from parents like you.

During Your Child’s Stay

If you have any questions or concerns, please speak with your nurse or the nursing supervisor. If your issue is still not resolved, you can call Service Excellence at 214-456-2273.

You also have the right to file your complaint with either:

Texas Department of State Health Services
1100 West 49th Street
Austin, Texas 78756-3199
Campus Office Hours: Monday – Friday, 8 a.m. – 5 p.m.
Vital Statistics: Monday – Friday, 8 a.m. – 4 p.m.
512-776-7111

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
File a report online

After Your Child’s Stay

After your child goes home, we may ask you to take a survey. This is a tool to measure and report patient and parent experience. It’s made up of questions on key topics, such as:

• how well the doctors and nurses talked with you and your child
• medicine and discharge information
• how well your child’s pain was managed
• overall quality of the hospital

If you receive this survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.